- Customer Focus: Organizations should understand and meet customer requirements while striving to exceed their expectations. This principle emphasizes the importance of identifying and satisfying customer needs, measuring customer satisfaction, and continuously improving customer experiences.
- Leadership: Effective leadership is essential in establishing a clear vision, setting quality objectives, and creating a supportive work environment. Leaders should inspire and engage employees, provide the necessary resources, and promote a culture of quality throughout the organization.
- Engagement of People: People at all levels of the organization are its essence. Engaging employees by fostering their competence, involvement, and empowerment leads to their full potential being utilized for the benefit of the organization. This principle emphasizes the value of creating a positive work environment where employees are motivated and actively contribute to quality improvement.
- Process Approach: Organizations should understand their processes, manage them systematically, and continually optimize them to achieve desired results. This principle encourages organizations to identify key processes, define their inputs, outputs, and interdependencies, and monitor performance to ensure efficiency and effectiveness.
- Improvement: Continuous improvement is a fundamental principle of quality management. Organizations should strive for incremental and breakthrough improvements in all areas, ranging from products and services to processes and systems. This principle involves the use of various improvement methodologies and tools to drive innovation and enhance overall performance.
- Evidence-based Decision Making: Effective decisions are based on the analysis and evaluation of data and information. This principle emphasizes the importance of collecting and analyzing relevant data, using facts to make informed decisions, and measuring performance against established objectives. It promotes the use of data-driven approaches to facilitate objective decision-making processes.
- Relationship Management: Quality management involves managing relationships with all stakeholders, including suppliers, partners, and customers. This principle highlights the significance of building strong relationships, fostering collaboration, and ensuring mutually beneficial outcomes for all parties involved.
These seven principles form the basis of many quality management frameworks and standards, promoting a holistic and systematic approach to achieving and sustaining high levels of quality in products, services, and processes.
9748882085 | 7980975679 | 9836953772