Delery and Shaw’s Strategic Human Resource Management Model (2002)

Strategic Human Resource Management (SHRM) has evolved as a crucial organizational function, and various models have been proposed to guide the alignment of HR practices with overall business strategy. Delery and Shaw’s model, introduced in 2002, offers a comprehensive framework that explores the strategic role of HR in enhancing organizational performance. This analysis aims to elucidate the key components of the Delery and Shaw model, emphasizing its theoretical underpinnings and practical implications.

Delery and Shaw’s SHRM Model (2002):

Delery and Shaw’s model builds upon the foundations of the Resource-Based View (RBV) and Institutional Theory, integrating these perspectives into a comprehensive framework for understanding the strategic management of human resources. The model comprises three critical components:

  1. Human Resource Architecture: The concept of Human Resource Architecture in Delery and Shaw’s model refers to the design and structure of HR systems within an organization. This involves the configuration of HR practices, policies, and procedures to support and reinforce the overall business strategy. A key premise is that HR systems should be unique, valuable, and difficult for competitors to replicate. For example, consider a technology company aiming to establish innovation as a core competency. The Human Resource Architecture in this context may involve the implementation of HR practices that foster a culture of creativity, continuous learning, and cross-functional collaboration. This unique configuration becomes a strategic asset, enabling the organization to attract and retain innovative talent, ultimately supporting the business strategy of technological leadership.
  2. Human Capital Pool: Delery and Shaw emphasize the strategic importance of the human capital pool, which refers to the collective knowledge, skills, and abilities of the workforce. The model suggests that organizations need to invest in developing and managing a human capital pool that aligns with their strategic objectives.In a healthcare setting, for instance, the Human Capital Pool strategy may involve strategic recruitment of healthcare professionals with specialized skills in emerging medical technologies. Additionally, the organization may implement training programs to ensure that employees stay abreast of advancements in healthcare practices. This approach ensures that the human capital pool is not only aligned with the organization’s strategic goals but also positioned to adapt to industry changes.
  3. HR Outcomes: The third component of Delery and Shaw’s model focuses on HR outcomes. This encompasses the impact of HR practices on employee behaviors, attitudes, and performance. The model suggests that effective HR practices should result in positive HR outcomes, contributing to organizational success.For instance, in a retail organization aiming for exceptional customer service, HR practices may include comprehensive training programs, incentive structures tied to customer satisfaction metrics, and performance appraisals that assess customer-centric behaviors. The HR outcomes, in this case, would manifest as motivated and customer-focused employees, ultimately leading to improved customer satisfaction and business performance.

Comparative Analysis with Other SHRM Models:

  1. Alignment with Guest (1997) Model: Delery and Shaw’s model shares common ground with Guest’s model in terms of emphasizing the alignment of HR practices with overall business strategy. Both models recognize the importance of ensuring that HR systems and practices support organizational objectives. However, Delery and Shaw’s model extends this concept by providing a more detailed view of how the internal architecture of HR contributes to strategic success.
  2. Resource-Based View and Becker et al.’s Model: Delery and Shaw’s incorporation of the Resource-Based View aligns with the emphasis on the internal resources and capabilities of an organization. This perspective resonates with Becker et al.’s model, which underscores the significance of HR architecture and the development of a high-quality human capital pool. Both models recognize the strategic value of internal configurations in achieving competitive advantage.

Practical Implications:

The Delery and Shaw model offers several practical implications for organizations aiming to implement strategic HRM:

  • Customized HR Systems: Organizations should focus on designing HR systems that are unique, valuable, and difficult for competitors to replicate. This involves tailoring HR practices, policies, and procedures to align with the specific requirements of the business strategy.
  • Strategic Recruitment and Development: A strategic approach to building the human capital pool requires organizations to strategically recruit individuals with skills and capabilities that align with strategic goals. Moreover, continuous investment in training and development programs ensures that the workforce remains adaptable to changing business environments.
  • Measuring and Adapting HR Outcomes: Delery and Shaw’s model highlights the importance of measuring HR outcomes. Organizations should establish metrics to assess the impact of HR practices on employee behaviors, attitudes, and performance. Regular evaluation enables organizations to adapt their HR strategies to evolving business needs.
  • Integration with Organizational Strategy: The model underscores the need for HR to be an integral part of the overall organizational strategy. This requires collaboration between HR professionals and top management to ensure that HR practices contribute directly to the achievement of strategic objectives.


Delery and Shaw’s SHRM model provides a valuable framework for organizations seeking to strategically manage their human resources. By emphasizing the internal architecture of HR, the strategic development of the human capital pool, and the impact of HR practices on organizational outcomes, the model contributes to a nuanced understanding of how HR can be a source of competitive advantage. The incorporation of the Resource-Based View and Institutional Theory adds depth to the model, positioning it as a comprehensive guide for organizations navigating the complex landscape of strategic human resource management.

BBA | BMS | MBA | MMS | MCOM| BCOMDigital Marketing | Soft Skills & Business Communication | Excecutive Coaching | Admission & Coaching Classes | Regular & Distance Online & Offline Tuitions at Kolkata | Assignments Services | Projects & Synopsis Internship Assistance

9748882085 | 7980975679 | 9331998872

Providing Specialized one-on-one tutoring Services to Executives and students since 2010

Leave a Comment

Your email address will not be published. Required fields are marked *