NMIMS Business Communication Assignment Answers for September 2023 Examination

1. What is Report Writing? Define the 3 sections of Report Writing explaining each in detail.

Report writing is the process of creating a structured document that presents information, analysis, findings, and recommendations on a particular topic or issue. Reports are typically written in a formal style and are used to convey information to a specific audience, such as managers, stakeholders, or clients.

A well-structured report consists of three main sections: the introduction, the body, and the conclusion. Let’s explore each section in detail:

  1. Introduction: The introduction serves as the opening section of the report and provides an overview of the topic and its significance. It should engage the reader, set the context, and clearly state the purpose and objectives of the report. Key elements to include in the introduction are:

a) Background information: Provide relevant background information about the subject matter. This helps the reader understand the context and importance of the report.

b) Objective: Clearly state the purpose of the report and the specific objectives it aims to achieve. This helps guide the reader and establishes the focus of the report.

c) Scope: Define the boundaries of the report by specifying what will be covered and what will not. This helps manage expectations and ensures the report remains focused.

d) Methodology: Briefly describe the research methods or approaches used to gather information and analyze data. This adds credibility to the report and allows the reader to assess the reliability of the findings.

  1. Body: The body of the report contains the main content and analysis. It presents the information in a logical and organized manner, using headings, subheadings, and paragraphs to structure the content effectively. The body section can vary in structure depending on the nature of the report, but some common elements include:

a) Findings: Present the main findings or results of the research or analysis. This may include statistical data, qualitative observations, or any other relevant information that supports the objectives of the report.

b) Analysis: Interpret and analyze the findings, explaining their significance and implications. Use appropriate frameworks, models, or theories to support the analysis and provide a clear understanding of the subject matter.

c) Discussion: Engage in a critical discussion of the findings and analysis. Compare and contrast different perspectives, evaluate strengths and weaknesses, and address any limitations or uncertainties. This section often includes a synthesis of existing knowledge and relevant literature.

  1. Conclusion: The conclusion serves as the final section of the report and summarizes the key points and findings. It provides a concise and logical closure to the report, ensuring that the reader understands the main takeaways. Important elements of the conclusion are:

a) Summary: Recap the main findings, analysis, and discussion from the body section. This helps reinforce the key points and refreshes the reader’s memory.

b) Recommendations: Offer actionable recommendations based on the findings and analysis. These should be practical, realistic, and directly aligned with the objectives of the report. Provide a rationale for each recommendation, highlighting its potential benefits.

c) Conclusion statement: Provide a brief concluding statement that emphasizes the significance of the report and its implications. This can include a call to action or a reflection on the broader implications of the topic.

In addition to these three main sections, reports often include other elements such as a table of contents, executive summary, acknowledgments, references, and appendices, depending on the specific requirements and nature of the report.

2. As an effective manager and a leader, while writing a negative message to your audience, which are the steps you would consider before drafting the message.

When writing a negative message as a manager or leader, it’s crucial to approach the situation with care and professionalism. Here are the steps to consider before drafting the message:

  1. Clarify the purpose and desired outcome: Before starting to write the message, clearly define the purpose of the communication and what you hope to achieve. Determine the desired outcome and the specific action or response you expect from the recipient.
  2. Gather relevant information: Collect all the necessary facts and details related to the situation. Ensure you have a complete understanding of the issue at hand, including any supporting evidence or documentation. This will help you provide accurate and specific information in your message.
  3. Analyze the impact: Consider the potential impact of the negative message on the recipient and any other individuals or teams involved. Assess the consequences, both immediate and long-term, to ensure your communication is fair and reasonable. It’s essential to maintain a professional and respectful tone throughout.
  4. Plan your approach: Devise a strategy for delivering the negative message effectively. Consider the most appropriate medium for communication, such as email, face-to-face meeting, or a combination of methods. Determine the timing, ensuring you choose a suitable moment when the recipient can give their full attention to the message.
  5. Empathize and understand perspectives: Put yourself in the recipient’s shoes and consider their viewpoint. Anticipate their potential reactions, emotions, and concerns. This empathetic approach will help you tailor the message to their needs and address their concerns appropriately.
  6. Organize your message structure: Outline the structure and flow of your message. Begin with a concise and neutral opening that sets the tone for the communication. Use clear headings or bullet points to present your points logically and coherently. Ensure your message is easy to understand and navigate.
  7. Choose the right language and tone: Select your words carefully to convey the negative message in a clear, respectful, and empathetic manner. Avoid using harsh or confrontational language that may escalate the situation or damage relationships. Maintain a professional tone throughout, focusing on the facts and maintaining a constructive approach.
  8. Offer solutions or alternatives: Whenever possible, propose solutions, alternatives, or suggestions for improvement. This demonstrates your willingness to work collaboratively and find resolutions. Providing options can help mitigate the negative impact and encourage the recipient to focus on potential remedies.
  9. Review and revise: After drafting the message, review it carefully for clarity, tone, and accuracy. Ensure that the information presented is relevant, concise, and free from any unintended bias. Consider seeking feedback from a trusted colleague or supervisor to gain additional perspectives and refine the message if needed.
  10. Prepare for follow-up and support: Anticipate potential reactions or questions from the recipient. Be prepared to provide additional support, guidance, or clarification as necessary. Plan for any follow-up actions that may be required after delivering the negative message, such as scheduling a meeting or offering assistance.

By following these steps, you can approach the task of delivering a negative message with professionalism, empathy, and clarity, while minimizing the potential negative impact on the recipient and maintaining a positive working relationship.

Prof. Amrita Jha

PSB Training Academy

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