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Q2. Prof Albert Mehrabian has formulated the Mehrabian Circle that states “there are 3 types of fundamental elements of one-to-one communication.” Which are the 3 elements in the Mehrabian Circle and which has the maximum weightage? Give Reasons for your answer also 4 components of the same element. (10 marks)
The Mehrabian circle was formulated by Prof. Albert Mehrabian of the University of California in Los Angeles. The circle states that there are three fundamental elements of one-to-one communication, i.e., words, tone of voice and non-verbal behavior’s. While communicating, non-verbal elements are crucial for expressing feelings and attitude. Mehrabian circle alludes that it is important to check non-verbal behaviour when the words do not match with the physical behaviour of the person. For example, in an interaction happening between two people, the first person verbally says something. However the non-verbal behaviour is in disharmony with words.
Verbally: I do not have a problem with you!
Non-verbally: The person avoids eye-contact, looks infuriated, has a closed body language, etc.
Source : googleimages.com
Mehrabian circle can be described as:
7% of the communication is done in the words that are uttered.
38% of the communication happens in the way the words are said.
55% of the communication is done in the form of facial expressions.
According to Prof. Albert Mehrabian, “Non-verbal elements are particularly important for communicating feelings and attitude, especially when they are incongruent: if words and body language disagree, one tends to believe the body language.